Responsible Gaming Policy

1. Introduction

REFILLO provides payment infrastructure and does not operate gaming or casino services. Gaming-related merchants must nevertheless maintain appropriate controls for responsible use, protection of minors and reduction of harmful behavior.

2. Age and Eligibility

• Merchants must enforce the minimum legal age in their jurisdiction and must never provide gaming payment access to underage users.
• REFILLO must not be used where gaming is prohibited or where a required licence is not held by the merchant.

3. Harm-reduction Measures

• Where applicable, merchants should provide deposit/spend limits, timeouts, breaks, voluntary account suspension or self-exclusion tools.
• Self-excluded or vulnerable users must not be targeted with misleading promotions designed to encourage renewed play.
• Gaming must not be presented as guaranteed income, a debt solution or a financial investment.

4. Payment Controls

If suspicious, coerced, fraudulent or underage-related payment activity is identified, the merchant must stop and investigate it. REFILLO may temporarily restrict related payment functionality where necessary.

5. Support

Merchants should make responsible gaming information, support contacts and applicable local support resources easy for customers to find.