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REFILLO Policies

Privacy Policy

Explains how merchant, player and transaction information is collected, used, protected and shared where necessary.

Last updated: 28 Aug 2026Applies to: merchants, payment partners and platform users

1. Information We Collect

  • Merchant identity, business information, contact details and verification documents.
  • Transaction data, including order/reference, player identifiers, mobile number, amount, gateway, transaction ID, status and timestamps.
  • API, webhook and security logs, IP address, device/browser data and technical information used for fraud detection.
  • Support communications, complaints, disputes and verification correspondence.

2. How Information Is Used

Information may be used for payment processing, KYC, fraud and AML controls, merchant support, reconciliation, security, audit, legal obligations and service improvement.

3. Sharing of Information

Limited information may be shared as necessary with payment providers, banks/mobile banking partners, verification or security providers, technical service providers and legally authorized authorities. Personal information is not sold to advertisers.

4. Gaming/Casino Merchant Responsibilities

Merchants are responsible for the lawful basis, consent, age verification, privacy notices and retention practices applicable to their own customers or players. Only information necessary for payment and risk management should be sent to REFILLO.

5. Security

Reasonable controls include access restrictions, protection of secrets, logging, server-side verification and signed webhooks. No online system is completely risk-free, so suspected unauthorized access should be reported promptly.

6. Retention

Transaction, audit, compliance and dispute information may be retained for a reasonable period as required by law and operational need. When no longer required, information may be deleted, anonymized or retained where law requires.

7. Cookies and Sessions

Necessary cookies or similar technologies may be used for login sessions, security, preferences and platform operation. Disabling essential cookies may prevent some features from working.

8. Corrections and Requests

Merchants may update profile information or submit lawful data requests through the official support channel. Identity may be re-verified before sensitive requests are processed.

Policy and Support Contact

For questions, disputes or policy clarification, contact the official support email address shown on this website.