Acceptable Use Policy

1. Permitted Use

REFILLO may be used only by approved merchants for lawful payment collection, customer payouts, reconciliation, wallet operations and related technical integrations.

2. Prohibited Use

• Processing payments for gaming, gambling, casino or betting activity where such activity is unlawful or unlicensed.
• Gaming or gambling payments involving underage users.
• Money laundering, fraud, phishing, stolen accounts/cards/wallets, false identity information or sanctions evasion.
• Concealing the true purpose of a payment, submitting false merchant references, fabricated transaction IDs or misleading information.
• Unauthorized use of API keys, secrets, webhooks or another merchant's information.
• Exploiting system vulnerabilities, automated attacks, rate-limit evasion or service disruption.

3. Merchant Responsibilities

Merchants are responsible for the legality of their websites and services, required gaming licences, player age verification, their own terms, refund rules and customer disputes. Using REFILLO does not remove those legal obligations.

4. Enforcement

Where there is reasonable suspicion of a policy breach, REFILLO may investigate, request additional verification, disable gateways, hold settlement, restrict API access or suspend the merchant account. Material cases may be reported to relevant providers or authorities where legally required.